No ModificationsOnce order is submitted and payment is received, no changes can be made to the design. Final SaleEmbroidered items are final sale, no returns or exchanges can be made. Natural VariationsFinal product (embroidery design, color, and location) may vary slightly from the digital rendering. Some possible variances may be due to (1) digital renderings are a different medium than physical embroidery threading - real life looks different! (2) exact pantone-level color matching is not possible, instead we utilize the closest matching thread color that our vendors offer for your logo (3) logo size is an estimate that can vary if needed to ensure the highest quality embroidery of small logo details. GuaranteeHedley & Bennett will not guarantee embroidery once the product is delivered. While embroidery is highly durable when wearing and washing, many factors outside the control of Hedley & Bennett can lead to the wear-down of the embroidery.
