Frequently Asked Questions

Once you place your Hedley and Bennett order, it takes 1-3 business days to get your order processed, packed and into the hands of the shipping carrier. From there, please allow another 5-7 days for ground shipping, depending on your location. You can track you order using our Customer Portal.

If your order does not arrive within this timeframe, please contact our customer service team at salessupport@hedleyb.com and we will look into it for you right away.

Once your package is prepared and handed to the shipping carrier, we will send you an email confirmation. You can track you order using our Customer Portal.

Please reach out to Customer Service at salessupport@hedleyb.com if you do NOT receive tracking information within 3-5 days of purchase.

We currently do NOT ship to Military APO/FPO addresses.

All orders being shipped to a PO box will be sent via USPS.

International shipping is currently unavailable.  

Hedley & Bennett currently offers 2-Day Air expedited shipping, please allow 1 day for processing before shipment.

Please note:Orders are processed and shipped Monday-Friday 9am-5pm PST.

Allow an additional week for orders containing embroidered items.

If your order has already been placed, please contact salessupport@hedleyb.comas soon as possible and they will do their best to make that change for you.

If you need to change shipping instructions, please contact customer service ASAP.

Please note: we are not able to change the address for packages that are currently en route with the shipping carrier.

If you need to cancel your order for any reason, please email us as soon as possible at salessupport@hedleyb.com

Please carefully read the care instructions included with your apron before washing and/or drying!

H&B uses only top-notch fabrics. Some of these are raw untreated denims which may bleed slightly in their first few wash cycles and over time will fade and patina naturally.

Some aprons are not pre-shrunk and can be expected to shrink up to 1.5 inches during the first few washes.

After every use, the Wake Up and Fight Mask should be washed by hand and laid flat to dry.

Iron fabric body as needed, but DO NOT iron elastic straps.

There are some other basic home methods to try if you have stains that won't come out with a standard wash.

While we have successfully used these methods ourselves, please note that we cannot guarantee that your stains will be removed or the product will not be damaged. Please always tests in a small area first.  

Warm Salt Water: Works best if the stain is fresh and hasn't had time to dry. Really great for fresh tomato and wine stains!

1. Dissolve about 1T salt in 1/2 C water
2. Soak stained fabric in the salt water for 2-3 min
3. Rub the fabric against itself under cold water

Rubbing Alcohol: This method is better for set stains that have had some time to dry. You can also use white vinegar.

1. Dab rubbing alcohol onto the ink
2. Allow a couple of minutes for the alcohol to penetrate the surface and react with the ink
3. Blot the ink stain using layers of white paper towels or a cloth that has been dampened in either alcohol or water 

Commercial Stain Remover: Always follow packaging instructions when using a commercial stain remover.

Warm Salt Water: Works best if the stain is fresh and hasn't had time to dry. Great for fresh tomato and wine stains!

1. Dissolve about 1T salt in 1/2 C water
2. Soak stained fabric in the salt water for 2-3 min
3. Rub the fabric against itself under cold water

We stand behind everything we make! If you are not fully satisfied with one of our products at the time that you receive it, you may return it to us for a replacement or refund.

Please note that Heat or chemical damage is NOT included in the H&B Apron Squad Guarantee. Custom Orders (including embroideries), worn/washed items, and Mystery Boxes are also not returnable.

We offer a 30-day return and exchange policy for all unworn, unwashed, and unaltered items purchased directly from industry.hedleyandbennett.com. Free Returns + Package Protection coverage is available for a small fee at checkout, which makes the return process fast, easy, and free of shipping costs. To start your return or exchange, visit https://industry.hedleyandbennett.com/apps/redo/returns-portal/orders

If you did not purchase Free Return + Package Protection at checkout, you're still welcome to return your item within our 30-day window by clicking here, though the cost of return shipping will be deducted from your refund.

The following items are Final Sale and not eligible for return or exchange:

• Embroidered or personalized items (including customized aprons and knives)
• Mystery Box or Overstocked aprons
• Items marked as Final Sale at the time of purchase

Orders Outside of the US:
We accept returns on international orders (outside the U.S.) as long as items are unworn, unwashed, and unaltered. However, international customers are responsible for return shipping costs. Refunds will be issued once the item is received and processed at our warehouse.

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Important Return Policy Notes:

Credit for Returned Items: When you return an item, you will be credited only for the amount you originally paid. You will NOT be credited for the original cost of shipping.

Free Returns + Package Protection is Not Refundable: Package protection is not refundable once an order has been processed.

Processing Time: Once we receive the returned item(s) at our warehouse, please allow us 7-10 business days to process your refund. The time it will take for the refund to post to your bank account, PayPal account, or credit card varies.

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Note that we must receive your item(s) at our warehouse within 30 days of delivery. Embroidered and engraved items and items marked "final sale" are not eligible for return or exchange. Mystery Box sale aprons do not qualify for return or exchange. We only accept returns for products purchased directly from industry.hedleyandbennett.com. If you want to return a product you purchased from another retailer, please contact the retailer directly for information on their return policy.

We offer a 30-day return and exchange policy on all unworn, unwashed, and unaltered items ordered in the US. Start your exchange by clicking here.

If you added Free Returns + Package Protection at checkout, your return shipping is free. If not, the return shipping cost will be deducted from your refund. Return protection cannot be added after purchase. Please note that Free Returns + Package Protection is not refundable once an order has been processed.

Final Sale items (including Mystery Box aprons, Overstocked aprons, personalized items, and embroidered products) are not eligible for return or exchange. We also do not accept exchanges on international orders.

We do not accept exchanges on international orders.
International customers may return eligible items for a refund, but they are responsible for covering the cost of return shipping.

How to Make An Exchange:

1. Access the return portal and follow the instructions provided. This will allow you to print your return label and select your new item(s).

2. To make an exchange, select "Return this item" to initiate the exchange process. You can then browse our online shop to choose the new item you wish to exchange.

3. Package the unworn, unwashed, and unaltered item(s), and bring the package to any authorized shipping location.

Once we receive the returned item(s) at our warehouse, allow us 5-7 business days to process your exchange. If you receive a refund, the time it will take for the refund to post to your bank account, PayPal account, or credit card may vary.

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Important Return & Exchange Policy Notes:

Credit for Returned Items: When returning an item, you will be credited only for the amount you originally paid. You will NOT be credited for the original cost of shipping.

Price Differences in Exchanges: If you want to exchange an item for a similar product or the same one, and find that its price has gone up because a sale ended, there's been a change in the product, or due to other price adjustments, you'll need to cover the extra cost. This additional amount is required to complete your exchange online.

Snibbs Return Only: Snibbs and Gozney products sold on our website can only be returned for a refund.

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Note that we must receive your item(s) at our warehouse within 30 days of delivery. Embroidered and engraved items and items marked "final sale" are not eligible for return or exchange. Mystery Box sale aprons are not eligible for return or exchange. We only make exchanges for products purchased directly from hedleyandbennett.com. If you want to return a product you purchased from another retailer, please contact the retailer directly for information on their return policy.

You can choose to receive your refund to your original payment method or as a Hedley & Bennett store credit. Returns must be new and unused.

The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

We only accept returns for products purchased directly from Hedley & Bennett. If you want to return a product you purchased from another retailer, please contact that retailer directly for information on their return policy.

If the item you had your eye on is sold out, click "Notify Me When Available’' on the item’s page and enter your email address. We'll be happy to shoot you a note when we have some more in stock.

Please note: Limited Edition products are usually one time only, so get 'em while they're hot! Once they are gone -- they’re gone for good.

Embroidery is the only modification option, currently available for Aprons.

Please allow up to one week turnaround time for this service to occur before your order is shipped. Embroidered items are final sale and not eligible for return or exchange.

Save even more with our Mystery Box aprons! This is your exclusive chance to get the lowest price with just one rule: You have to let the universe decide which apron you get.

What's in store for you? A surprise! It could be one of our Essential, Crossback, or Big aprons adorned in a variety of colors that we offer online.

It is possible you will get duplicate aprons. It’s chance, and sometimes you get the same aprons.

How it works:1) Place your order.2) Embrace the suspense.3) Unwrap a special apron, selected by chance!

Note:Some mystery aprons might have minor imperfections or discolorations, but we feel they still deserve a good home. 

All sales are final. No returns, exchanges, or refunds.

*No actual box is included. Just the aprons.

We would love to give you a hand! Email us at industry@hedleyb.com.

Klarna and Hedley & Bennett have partnered to provide flexible online payment options for our customers. Buy now. Pay later. Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.

Pay in 30 days, offered through Klarna, offers you the flexibility to get the order delivered before you have to pay. Once your order has shipped, you’ll receive an email with a link to pay. You’ll have 30 days to make a payment. Learn more.

There is no fee to use Pay in 30 days. However, if your invoice is not paid by the due date, Klarna may charge you a late fee of up to $10.00.

Yes. If your invoice isn’t paid by the due date, you’re subject to a late fee up to $10.00 (issued by Klarna). To help you pay on time, Klarna will send an email reminder two days before payment is due.

You’ll receive an email from Klarna with payment instructions once the order has shipped.

Pay in 4 interest-free installments, offered through Klarna, offers you short-term installments that let you spread the cost of a purchase, with no added cost or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Learn more.

Klarna will refund any payments already made back to the original payment method.

Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.

Yes. If your automatic payment fails and you do not provide updated card details, Klarna may charge you a late fee of $10.00. Klarna will send you an email notification if your payment was unsuccessful.

Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at Hedley & Bennett.

You can reach Klarna’s Customer Service team by phone at 844-4KLARNA between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. Learn more.

Hedley & Bennett has partnered with Credit Key to deliver a line of credit to our Industry Customers through a real-time proprietary B2B credit and payment option. By using Credit Key, our Industry customers can place orders with the flexibility of paying over time. Simply speak to your Sales Representative about apply for financing using Credit Key or visit here to get started: https://www.creditkey.com/learn-more-hedley-bennett

1.   Instant credit approval - only takes seconds
2. Larger, better lines of credit - up to $50,000
3. No Fees or Interest for 30 days
4. Simple and affordable monthly rates - 1-3%
5. Ability to be pre-approved

Simply Apply Now to get approved with Credit Key or just speak to your Hedley & Bennett Sales Representative about using Credit Key as a payment method on your next order.

You’ll enter a few details about your business as well as some personal details used to assess the business owner. This will not affect your personal credit. You will receive a decision in seconds.

If you're an existing customer, Credit Key can approve you for up to $50k, with 30 days interest-free and with payment up to 12 months. If you're a new customer, then Credit Key can approve you for up to $25K and 6 month terms. As always, the first 30 days are 0%.

If you choose to extend your loan beyond 30 days, Credit Key will offer you rates of 1-3% per month for up to six months, depending on your credit tier.

Remember: this will NOT affect your personal credit,and you only pay for what you borrow. There are no fees for the additional credit line that you’re not using and there are no pre-payment penalties. You can always pay it off early.

Please check out this online tool to see how much you will pay over time. Credit Key Lending Calculator

Once your order is processed Credit Key will follow up with details about completing your Credit Key account.

You’ll make payments to Credit Key via ACH. Credit Key will email you with follow-up instructions on how to set up your account. Your first payment is due 30 days after your order has been processed. Usually, this is about the time when you place your order.

Credit Key loans will notimpact your personal credit score whatsoever. Late payments or defaults on Credit Key loans will be reported against your business, and may affect your business credit.

If you are declined for financing, you will receive an email within 24 hours of your application from Credit Key. This email will disclose the reason that you were declined the option to finance your payment.

You can still place your order with Hedley & Bennett with another payment method! Please contact your Hedley & Bennett Sales Representative.

If you were approved for a loan, but the loan amount doesn't cover your full order size, please contact your Hedley & Bennett Sales Representative for alternative payment method.

If you still have questions, shoot us a note at salessupport@hedleyb.com.